Frequently Asked Questions
1. What products do you sell?
Lunova offers a variety of products including down jackets, bags, watches, and lifestyle products.
2. Where do you ship?
We currently provide shipping services mainly for customers in Japan.
3. How long does shipping take?
Orders are processed within 48 hours.
Delivery usually takes approximately 5-8 business days.
4. How can I track my order?
After your order is shipped, we will send tracking information to your email.
5. Can I change or cancel my order?
If you need to modify or cancel your order, please contact us within 24 hours after placing your order.
Once the order has been shipped, changes may not be possible.
6. Do you accept returns?
Yes.
We provide a 30-day free return and exchange service.
Please contact our customer service team before returning any product.
7. How long does it take to receive a refund?
Refunds are usually processed within 3-7 business days after the returned product has been received and inspected.
8. What payment methods do you accept?
We accept common online payment methods available during checkout.
9. How can I contact customer service?
You can contact us through:
Email:
[email protected]
Phone:
3867544111