Refund & Return Policy
At Lunova, customer satisfaction is our top priority. We are committed to providing high-quality products and a reliable shopping experience.
30-Day Free Return & Exchange Guarantee
We offer a 30-day free return and exchange service. If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days after receiving your order.
Return Conditions
To be eligible for a return, please ensure:
- The product must be unused and in its original condition.
- The product must include original packaging and accessories.
- The return request must be submitted within 30 days of delivery.
- Items damaged due to improper use cannot be accepted for return.
Return Process
- Contact our customer service team via email: Email: [email protected]
- Provide your order number, product details, and reason for return.
- Our customer service team will review your request and provide return instructions.
- After receiving and inspecting the returned item, we will process your refund or exchange.
Refund Processing
Once your return is approved, your refund will be processed within 3-7 business days.
The refund will be issued to your original payment method.
Please note that your bank or payment provider may require additional processing time.
Shipping Information
- Orders are processed within 48 hours.
- Delivery time is approximately 5-8 business days.
- Customers will receive tracking information after shipment.
Contact Us
Company: EAB RE HOLDINGS, LLC
Address:
1722 SW NEWLAND WAY
LAKE CITY, FL 32025
Email:
[email protected]
Phone:
3867544111